CSBD strives to ensure our services are provided in a manner consistent with the following principles:
Individual needs, including the need for personal assistive devices and/or support persons or service animals, are taken into account when providing goods or services.
Upon request, CSBD will make a staff person available in order to assist an individual with a disability in accessing our services.
CSBD strives to ensure written materials are accessible. If written materials are inaccessible to an individual due to a disability, we will make reasonable efforts to ensure the material is presented in an alternate accessible format.
CSBD strives to ensure all communication is accessible. We strive to take individual needs into account when communicating with the service participant.
CSBD will make arrangements for ASL interpreters for the Deaf as required.
CSBD will, when possible, provide notice of disruption of services where the disruption will interfere with access to a previously scheduled service of CSBD. The notice will be provided in the usual format used to communicate with the individual client.
All employees and volunteers of CSBD are provided with training relevant to accessibility at their time of hire. The training includes, but is not limited to, a training module pertaining to customer service and the Accessibility for Ontarians with Disabilities Act, 2005.
Upon request, CSBD will provide a copy of this Policy to any person. Where necessary to ensure accessibility for a person with a disability, this information will be provided in an alternate format.
CSBD welcomes feedback about the provision of services to people with disabilities. Individuals may provide the feedback in writing to their immediate worker, or to the Executive Director. Feedback may be provided in an alternate format where necessary to accommodate a disability. In situations in which the feedback constitutes a complaint, CSBD will provide a response within 5 business days, in accordance with the CSBD Policy pertaining to Complaints.