Notice of Information Practices

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Anyone who is a client of CSBD is protected by the Personal Information Protection and Electronic Documents Act (PIPEDA), by the Freedom of Information and Protection of Privacy Act and by agency policy and professional ethics, which means that a strict code of confidentiality is upheld. 

Clients obtaining the services of Alternative Dispute Resolution or the Family Court Clinic are also protected under the privacy protections of the Child, Youth and Family Services Act.

Privacy Legislation and agency policies require us to keep your personal information safe and secure.  You have the right to access the information contained within your file, and to ask for correction to any information which you may believe is inaccurate.

CSBD is committed to providing services to you in a way that is transparent, and respectful.

Personal Information Use and Disclosure

Our records include information collected in the course of providing services.  This includes information such as names, addresses, dates of birth, and notes related to telephone conversations, and meetings. Our record may contain information about your family history, education and/or health and financial information.  Our records may also contain copies of any document obtained in order to provide service on your behalf.  This may include records such as doctor’s notes, letters, financial records, assessment reports, education records.  Any information contained within our records is stored securely and held in confidence unless you request and consent to the disclosure of this information. 

CSBD collects, uses and discloses (or shares) personal information in order to provide services to children and families.  We disclose or share information to other service providers when the disclosure is requested by you, the client, and you have provided informed written consent for the disclosure.

There are certain situations in which information may be disclosed without your consent and these include the following legal obligations to:

  • Inform the Children’s Aid Society if a worker learns of a child who is at risk of sexual or physical abuse or neglect.
  • Inform the Police Service if a worker learns of a person with a developmental disability who is being abused.
  • Inform an appropriate health care professional of a person’s intention to harm self or other.
  • Report a health professional who has sexually abused a client.
  • Release a record if it is subpoenaed by a court of law.
  • Release information to a law enforcement agency in the course of an investigation by the law enforcement agency

When you have the right to consent to the disclosure of personal information, you may make decisions about that disclosure.  For example, you may choose to not share any information, or you may choose to place limits on the information that is shared.  You may also choose to change your mind about the sharing of information, such as in a situation when you have chosen to share information at an earlier time and then you decide you no longer wish to consent to further disclosure.

We assume individuals accessing our services are capable of giving consent related to information disclosure, unless there are reasonable grounds to believe the person is not capable.  In the case of children under the age of 16, consent is provided by the parent or legal guardian.

Your personal information is kept private and secure.  Everyone who works for CSBD is bound by confidentiality.  We protect your information from loss or theft and make sure no one has access to your information if they are not involved in providing service to you.

If we become aware your personal information has been disclosed, lost, stolen or used without authority, we will notify you as soon as possible. 

You have the right to access the personal information that we hold about you.  You may request access to your information by making a written request to your worker, or to our designated Privacy Lead.  We are required to respond to your request within 30 days, with the ability to extend this to 90 days under certain circumstances.

CSBD makes every effort to keep your personal information as accurate and up-to-date as possible.  Once you have received a copy of your records, you have a right to request a correction to any piece of information that you believe is not complete or correct.  This does not apply to records not created by CSBD, or to information that pertains to an observation or opinion.  We will work with you to determine whether the information can be corrected.  If the information cannot be corrected, you have a right to create a statement summarizing your concerns and this will be contained within your records.

For more information, to access your information, or to make a complaint, you may reach our privacy lead by contacting:

Andrea Brennan
Clinical and Program Manager
12 Moira Street East
Belleville, Ontario, K8P 2R9
613-966-7413 ext. 2242

If your privacy questions have not been answered, or your issue has not been resolved to your satisfaction, you have the right to complain to the Information and Privacy Commissioner of Ontario. The Commissioner can be reached at:

Information and Privacy Commissioner of Ontario
2 Bloor Street East, Suite 1400
Toronto, Ontario M4W 1A8
Phone 416-326-3333 or 1-800-387-0073
TDD/TTY: 416-325-7539
FAX: 1-416-325-9195